top of page

FAQ

  • Are there plans for new products or features in the future?
    Absolutely! EASE is always innovating. We’re currently working on several exciting products, including an upgraded version of our smart pillow with gentle pressure to pressure points with dynamic temperature control for personalized comfort throughout the night.
  • How do I set up and use my EASE products?
    Each EASE product will include a manual of how to set it up and use it.
  • How does the company gather and respond to customer feedback on products?
    We actively gather customer feedback through post-purchase surveys, online reviews, and our customer support channels. This feedback helps us make improvements and innovate further. Our team closely monitors trends and responds by refining our products or addressing specific concerns.
  • What is the company’s return policy?
    EASE offers a 60-day return policy for our products. If you’re not completely satisfied, you can return the product within that time frame for a full refund. We want to ensure you are fully happy with your sleep experience.
  • What retail stores will our products be available to purchase at?
    You can find EASE products online via our website, as well as at select partner retailers, including major department stores and specialty sleep shops. We are continuously expanding our retail presence to make our products more accessible.
  • How do I set up and use my EASE products?
    Each EASE product will include a manual of how to set it up and use it.
  • Do you offer any discounts, promotions, or loyalty programs?
    Yes, EASE frequently offers promotions during trade shows, holiday sales, special events, and bundle deals when purchasing multiple items. We also have discounts available for first-time customers, healthcare workers, and students.
  • How do I set up and use my EASE products?
    Each EASE product will include a manual of how to set it up and use it.
  • What makes EASE different from other companies?
    EASE differentiates itself by combining comfort, quality, and technology. Unlike competitors who focus on traditional sleep products, we integrate smart technology that adapts to your unique sleep needs, helping to enhance not just your comfort but your overall health and wellness.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
bottom of page